Products must be received in original condition - unworn, unwashed, no fur, with all tags still attached.

We do not accept the return of any treat products

Return shipping charges are paid by the customer.

It can take up to 10 days for us to open your return package and inspect the items inside. When the items are deemed to be in new condition, we’ll ship your exchange or issue a refund, and we’ll email you to let you know.

Please email cloudfriends23@gmail.com if you believe your product is faulty or damaged. We will refund or replace in this circumstance.

Original and return shipping costs are non-refundable.

All sale, clearance and bespoke items are not eligible for return or exchange.

Items purchased during promotional period are not eligible for return or exchange due to large discounts applied. 

Once we issue a refund to your credit card company or bank, there could be additional delays in receiving the credit to your account due to your bank’s policies and processes. Please contact your payment provider to find out their timeline for crediting accounts.